Refund policy

Return & Refund Policy

Every Everstar print is made to order. Nothing is stocked in a warehouse, and each piece is produced individually once you place your order. This policy explains exactly what that means for returns.

Damaged, defective or misprinted items

If your print arrives damaged, misprinted, or with any manufacturing defect, contact us within 30 days of delivery at support@everstar.art with your order number and a photograph of the issue. We will send a replacement at no cost to you. You do not need to return the damaged item.

Wrong item received

If you received the wrong city, style or size, contact us within 30 days of delivery and we will replace it at no cost.

Change of mind

Because every item is printed individually for your order, we cannot accept returns or exchanges for change of mind, or for choosing the wrong city, style or size. Each product page shows exactly what will be printed, including the city, the style and the coordinates of the map centre. Please review your selection before completing your order.

Orders lost in transit

If tracking shows no movement for 10 business days after dispatch, contact us and we will open an investigation with the carrier. If the parcel is confirmed lost, we will reprint and reship at no cost.

Cancellations

Orders can be cancelled for a full refund at any point before production begins, usually within 24 hours of ordering. Once production has started the order cannot be cancelled, because the item is unique to you.

How refunds are issued

Approved refunds are returned to the original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take an additional billing cycle for the credit to appear on your statement.